Having trouble? Contact us at +36 1 4 242 242.
You can access your internet banking and authorize your transaction using our app.
Keep your phone handy, the system will send there a push message to complete your request
All charges and commissions related to payments and services available in the CIB Bank Online are listed in the Bank Account agreement, Investment services, Loan and/or Leasing agreement supplemented with the agreement on the use of CIB Bank Online services.
Condition lists are available on the following link:
Retail Customers:
https://net.cib.hu/retail_banking/conditions/index?defaultLanguage=EnglishCorporate Customers:
https://net.cib.hu/corporate_banking/conditions/index?defaultLanguage=EnglishCIB Bank Internet Banking service incorporates industry-leading safety features that give you greater security and peace of mind as you manage your money. Taking some common-sense steps to help protect yourself adds an extra layer of protection to your online experience.
1. Make sure you're on the right site:
To help ensure you're on the real CIB Bank website https://www.cib.hu/ . Check the following before you log in:
2. Internet banking security guarantee:
We avail a secure and protected Internet Banking that helps in protection against fraudulent Online Banking transactions, secures your financial information and covers the timely processing of your payments.
3. Verify account activity
Internet Banking provides you with a convenient way to review your payments activity and detect fraud earlier. If you encounter a questionable activity on your account, internet banking helps in early identification of fraudulent activities and prompt intervention from the bank.
4. Security technology
Internet Banking uses industry-standard security protocols that avails a secure environment for the relevant personal / financial information and credentials.
Secure your computer.
Here are some ways you can secure your computer to help protect your information.
Equip your computer with:
Create strong passwords:
Browse safely
Phishing and spoofing emails ask you to go to a fake website that looks like Alex Bank and provide your personal account information. These emails may even ask you to call a phone number and provide account information.
Ways to identify phishing and spoofing emails include:
Ways to protect against phishing and spoofing:
Malware
Malware, short term for malicious software, includes Viruses, Spyware and Trojans that are designed to infiltrate or damage a computer system, steal personal information and commit fraud.
There are several easy ways you can minimize malware infection risk:
I have received a suspicious email, what do I do?
CIB Bank and / or its agents will never ask the customers for financial/demographics/login information by e-mail or any other communication method.
If you received a potentially fraudulent or suspicious email, don't respond to it until contact CIB Bank contact center has not yet responded to your email!
Acceptance of the Privacy Policy
YOUR TRUST AND OUR COMMITMENT TO YOUR PRIVACY : -
At Bank of Alexandria, we regard the trust that you have placed in us to be of the highest importance in our relationship with you. We are committed to value this trust, and will strive to earn it in all occasions that we provide you with products, services, and information to satisfy your needs, and guarding your information every step of the way … and this is why we take this opportunity to describe our privacy policies and the measures we take to protect our customer information. In this Privacy Promise, you will find information about these policies and procedures on how information is secured and used. Any updates to our privacy policies and procedures will be communicated to you so that you can continue to stay informed about this vital issue.
OUR PROMISE TO YOU : -
OUR POLICIES ON COLLECTION, USE, AND DISCLOSURE OF CUSTOMER INFORMATION : -
Our goal is to provide you with all of the services you will need to succeed financially. Along the way, we are committed to providing you with responsive, personalized service, and keeping you informed about new services that may be of immediate interest to you, or new benefits that can help you derive the greatest value from your relationship with us. To succeed in this endeavor, we collect customer information that becomes the cornerstone of our ability to provide superior service to you when you need it.
INFORMATION COLLECTION :-
The primary reason that we collect and maintain customer information is to serve you and administer your customer relationship in an efficient manner.This information may be collected from a variety of sources, such as the following:
INFORMATION USE AND DISCLOSURE : -
We use and may share or disclose customer information with our business partners such as agents and vendors, and with other banks and financial institutions for a variety of reasons as follows:
INFORMATION DISCLOSED TO OUTSIDE FINANCIAL SERVICE PROVIDERS : -
As stated in our Promise to you, we will not share information with outside companies for the purpose of selling their products and services to you without giving you the opportunity in advance to decline this option (that is, to "opt out" of this type of sharing). We may arrange programs with outside financial service providers to offer you the benefits of "one-stop shopping" or other conveniences. In these cases, unless you exercise your choice to opt out of this type of sharing, we sometimes disclose the following categories of limited customer information with outside financial institutions with which we have joint marketing agreements:
INFORMATION DISCLOSED TO OUTSIDE NON-FINANCIAL COMPANIES AND INDEPENDENT CONTRACTORS : -
When outside parties perform services on our behalf, in some instances, we may disclose some or all of the information that we collect, as described in the Information Collection section. This information may be provided to certain non-financial companies and independent contractors for the purposes of servicing your account or to perform marketing or similar services on our behalf with respect to products or services we provide. These companies and contractors are subject to confidentiality provisions and restrictions that prohibit using the information beyond the performance of the specified services on our behalf.
INFORMATION DISCLOSED TO OUTSIDE PARTIES IN OTHER SITUATIONS : -
We will disclose customer information to the Egyptian government agencies as warranted by the laws of the Republic of Egypt including mandated banking rules and regulations. Some disclosures will be made on official order or instruction of the concerned government entity for the sole purpose of compliance with the law or any ruling by a judicial body. Our policies and practices regarding the collection and disclosure of information about former clients are the same as those regarding the collection and disclosure about existing customers (see the section titled Our Policies on the Collection, Use, and Disclosure of Customer Information) for a period of time after a customer relationship ends. Our information about former customers, however, is used less and less over time after the relationship ends.
INFORMATION CONFIDENTIALITY AND SECURITY : -
INFORMATION CONFIDENTIALITY AND PROTECTION PRACTICES : -
As we described in our Promise to you, Bank of Alexandria is committed to preventing others from unauthorized access to your customer information, and we maintain procedures and technology designed for this purpose. We take several measures to protect the customer information we have about you, including the following:
INFORMATION INTEGRITY MEASURES : -
At Bank of Alexandria, We protect the integrity of your information through such measures as:
YOU RESPONSIBILITIES TO ENSURE SECURITY : -
You agree that it is your responsibility to ensure that you take all reasonable steps to enforce adequate security for your computer hardware and software that you will use in accessing this Service, and the privacy of all Alex Link security-related information, whether from the privacy of your home or from a public internet cafe. This includes, but is not limited to:
YOUR CHOICE TO OPT OUT OF INFORMATION SHARING : -
CUSTOMER CHOICES REGARDING INFORMATION SHARING : -
We want you to know that - as a client of Bank of Alexandria - you have choices about how your customer information may be shared. Please be assured that you may exercise these choices at any time. In addition, if you have opted out of information sharing previously, it is not necessary to do so again as we will update our records accordingly so as not to cause you any inconvenience.
Printable version: Privacy Policy
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Our website uses cookies. By using our website you acknowledge our use of cookies Detailed information on cookies
What is a cookie?
Cookies are small text files that are placed and stored on your computer, smartphone - or any other device designed for accessing the internet - when you visit a website.
Cookies can enable an internet site to recognise you, log when you visit a particular page, provide a secure connection to a website and enhance your user experience by improving your browsing comfort and adapting the content of a page to your areas of interest.
Information stored by cookies, during a limited period of time, may relate to the particular webpages you have visited on your mobile device, advertisements you have clicked on, the type of browser you use, and the information you have provided to a website, or to your IP address.
WHAT TYPES OF COOKIES ARE USED BY CIB BANK AND FOR WHAT PURPOSES?
Session Cookies
These cookies ensure the operation of our website, therefore their use is necessary to enable you to browse our website. These cookies will be automatically deleted from your computer upon terminating your current session or closing your browser.
Analytical Cookies
Analytical Cookies intend to collect website usage statistics without personally identifying individual visitors and used to customise our website to our visitors’ requirement.
We measure the number of visits, the number of pages viewed, the activity of the visitors (e.g. pages and headings most frequently consulted) on our website and how often visitors return.
To measure user-interaction, we use Google Analytics cookies. To learn more about Google Analytics cookies, we invite you to visit this website.
Tracking and advertising Cookies
These cookies allow us to better understand your interests (namely by understanding your browsing activity on our website) and showing you personalized advertisements customized to your areas of interest.
Use of these cookies are based on your prior consent. Refusing these cookies has no impact on the use of our site.
Cookies sent by third parties (Google AdWords, Facebook and Etarget) are used for the above purpose. These cookies allow the third parties to generate statistics and supply targeted advertisements when you navigate other sites. The use of these cookies is subject to the privacy policies of the third parties.
Advertisements for our site may be shown on advertising space of third party sites. These advertisements are shown by partners of CIB Bank. These partners control the cookies sent from these advertising spaces.
YOUR CHOICE WITH RESPECT OF COOKIES
You will always be able to block cookies in your browser settings. You may also, depending on the type of browser you have, configure your settings to block on certain types of cookie, or cookies from certain sources, or to notify you each time a new cookie is about to be stored on your computer, so you can then accept or reject it. For details on what your browser offers and how to configure your browser according to your choices, please go to the “Settings” menu or other dedicated section of your internet browser.
By way of example:
Depending on your browser, you can also activate the private browsing mode or choose the "Do Not Track" setting in your browser.
Please note that certain cookies aim at improving your browsing experience on our site, and others allow you to access some secure areas (namely your CIB Online bank account). If you decide to block all of the cookies by the settings of your internet browser, you will only continue to be able to visit the public areas of our websites and will no longer have access to any secure areas. You may also experience delays to your browsing experience of public areas.
Please note that in case your computer is used by more than one person or has multiple internet browsers, it is possible that some of your choices relating to cookies may not be permanent because you are either using a different browser or a third party has changed the settings of your browser. We are unable to prevent these external factors and therefore cannot guarantee the permanence of the choices you make.
Please note also, that preventing the use of cookies on your computer does not eliminate the advertisements displayed on the content you consult online. Your refusal only blocks customization of these advertisements to your interests as inferred from your browsing activity.
If you use different mobile devices to access our site (via a smartphone, tablet, computer, etc.) your privacy preferences must be set on each device.
To learn more about all types of cookies and not only those used on our site, we invite you to visit the following website: Youronlinechoices), created by the European Interactive Digital Advertising Alliance (EDAA)
Detailed information on cookies used by CIB Bank
Type of Cookie
Session Cookies
Legal basis of data processing
Section 13/A. § (3) of Act CVIII of 2001 on Electronic Commerce and on Information Society Services
Aim of data processing
Ensure the proper operation of the website
Validity of data
Until terminating the current user session
Data processed
session_ID
Type of Cookie
Google Analytics
Legal basis of data processing
Your consent
Aim of data processing
Collect information about how visitors use our website
Validity of data
Data related to website use statistics To learn more about Google Analytics cookies, please click here
Type of Cookie
Tracking and advertising Cookies(Google Adwords Facebook, Etarget)
Legal basis of data processing
Your consent
Aim of data processing
Showing you personalized advertisements
Validity of data
To learn more about Google advertising cookies, please click here
To learn more about Facebook advertising cookies, please click here
To learn more about Etarget advertising cookies, please click here
In respect of all issues relating to data processing carried out by CIB Bank as a financial institution that were not addressed in this policy – in particular rights of data subjects and their enforcement – rules established by the general Data protection and data security policy adopted by CIB Bank shall apply.